Since an NJ Transit inbound train crashed through the bumper block on Track 5 at the Hoboken Terminal on September 29, several tracks have been out of service; but more importantly for commuters, damage from the crash, which injured several and killed a bystander in the station, has blocked a vital passageway through which most riders reach the PATH rapid transit station and an adjacent bus terminal. The blockage becomes especially significant when disruptions occur miles away at New York's Penn Station; in such an event, the Midtown Direct trains running to New York are diverted to Hoboken, and crowds swell as riders use PATH to travel between Hoboken and New York. Without a direct passageway between the rail terminal and the PATH station, riders have been forced to detour through the main Hoboken concourse and through doors not built for the flood of humanity.

The original passageway will reopen in June, according to reporting by Larry Higgs for NJ Advance Media. One track, presumably Track 5, will remain out of service. Full repairs will take another two years, partly owing to the historic nature of the terminal and the need for full cosmetic restoration. The crash severely damaged structural components of the concourse and adjacent ticket office, including electrical and mechanical facilities.